NHS Friends and Family Test (FFT)

Last Updated: Monday, 02 February 2026

Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses	January 2026	December 2025	November 2025
1 Extremely likely	38	32	34
2 Likely	5	5	8
3 Neither likely or unlikely	0	2	0
4 Unlikely	1	4	0
5 Extremely unlikely	1	4	2
6 Don’t know	0	0	0
Summary Scores
Positive	96%	79%	95%
Negative	4%	17%	5%
Neutral	0%	4%	0%

Comments received from FFT feedback

Below is a selection of comments that we have received in Friends and Family Test feedback:

• • 'Excellent experience with welcoming, knowledgeable doctor who really made me feel completely at ease and in whom I had complete confidence.'
  • 'The doctor was absolutely great with children. My son hates going the doctor but he made him laugh and feel so comfortable, sorted out his medication, took his time and really listened. Great doctor.'
  • 'Receptionist was nice and friendly and Dr really listened and helped with my little girl who's unwell with the flu. It gave me peace of mind and can focus on getting her better to return to school. Thanks.'
  • 'The Nurse was very helpful and friendly. Explained everything clearly.'
  • 'Friendly, supportive and helpful staff - they gave clear explanations and made a difficult time a lot easier to manage, thank you.'

Improvements made from Friends and Family test feedback:

We have made a number of improvements from feedback that we have received:

• • You shared that you wanted better communication in relation to your GP Practice.  We have introduced an new quarterly newsletter that is available on your practice website and printed copies in your practice.  You can view the latest edition here:Dec Patient Newsletter Garston

  • You shared that you were unsure how to access online services on the practice website. We have created step by step guides on how to access online services through the practice website which is available on your practice website or as a printed copy in your practice:  You can view the guide here:garston-how-to-access-online-services.pdf